Hospital fee services are available at the hospital to help reduce the burden of hospitalization / medical expenses without having to worry about filing claims.
I. PROCEDURE OF GUARANTEE OF FEE AND SOME CONFIDENTIAL FREQUENTLY ASKED QUESTIONS
1. Introduction to the service
Hospital fee services are available at the hospital to help reduce the burden of hospitalization / medical expenses without having to worry about filing claims. Currently, Phu Tho General Hospital is carrying out this service with the group of customers having Bao Viet Health Insurance and Frudential Life Insurance.
* Types of Guarantee Cards (for Bao Viet Health Insurance)
- Blue or Silver Guarantee Card: The customer can use the inpatient medical expenses service.
- Yellow Guarantee Card: The customer can use the service for inpatient and outpatient medical expenses.
* Guarantees / supports the collection of claim documents for all customers who have a Frudential policy.
* Time limit for settling claims
- Outpatient: within 30 minutes of receipt of a claim from the hospital / clinic
- Resident: within 120 minutes of receipt of a claim from the hospital / clinic
* Cases are not guaranteed
- Do not provide full guarantee card (insurance policy number) / identity card as prescribed
- The insured person terminates the insurance before the time limit stated in the guarantee card
- Expenses not covered by insurance
- In case of insufficient information to confirm the guarantee, further verification is required. For example:
+ Where health information is unclear
+ In case of follow-up visit: Customers who have not yet been provided with appointment for follow-up visit
+ In case of accident: Customers have not provided the accident report, the accident has not clearly identified the cause
2. Benefits of customers when participating in hospital fee guarantee services
- Customers are welcomed, consulted at private counters, not waiting long.
- There is no need to pay medical expenses under the guarantee.
- Only medical expenses that are not covered by the guarantee or exceed the limit and responsibility for insurance.
- Patient fee will be paid if the patient uses the service at home.
- Supported emergency vehicles to receive hospitalization in case of necessity.
- To use high-quality medical examination and treatment services and modern advanced medical equipment in the course of medical examination and treatment at the Phu Tho General Hospital.
In particular, when using BLVP DV, customers will be assisted by medical staff to complete the guarantee procedure with the insurance company without filing a claim.
3. Fee Charge Board
- For out-patient customers: Register at Insurance Counter at Level 2 of Building B or Floor 1 of Building A:
+ Present health insurance card / provide insurance document number and identification
+ See the specialist and perform the subclinical indications
Return to the Guarantee counter, wait for the insurance company's response within 30 minutes
- For inpatient clients: Register at the administrative office in the department where the client is treating
+ Introduction to treatment, presentation of health insurance card / provide insurance document number and identification
+ Contact the customer care department to make a proposal for guarantee before the hospital discharge for at least 120 minutes.
SOME QUESTIONS FAQ WHEN USING THE FEE GUARANTEE SERVICE
1. What is the benefit of having Bao Viet Insurance card / Frudential insurance policy for Phu Tho hospital?
Hi! When you have BHBV / BH Frudential card to health care in Phu Tho hospital you will enjoy the following benefits:
- Be welcomed, consultation at the private counters, do not have to wait long.
- Medical expenses not covered by the guarantee, medical expenses not covered by the guarantee or exceeding the insurance limit or limit shall not be paid.
- To be entitled to use high quality medical examination and treatment services and modern technical equipment at hospitals.
2. What procedures do I need to take when visiting Phu Tho General Hospital?
You only need to follow the simple procedure:
- Presentation of the insurance card / Frudential brochure number and identification
- See a specialist and make a diagnosis
- Back to the Guarantee counter, wait for the insurance company's response within 30 minutes
3. What procedures do I need to do to receive hospital fees?
Please register at the Administration office in the ward where you are treating
- Introduction of treatment, presentation of insurance card / Frudential brochure and photo identification.
- Confirm the guarantee before leaving the hospital for at least 120 minutes.
4. Do I have to file a claim?
You will be assisted by a health care worker who will provide a guarantee with the Insurance Company without filing a claim.
5. I feel abnormal health should go to the doctor and do some tests. The results are normal, so is there a payment?
Dear sibling, you will be paid insurance benefits in case of illness or injury. The results of the diagnosis, prescriptions and medications prescribed by the doctor are one of the basics to consider. pay.If
6. I have a regular health check, which tests my condition. Will medical expenses be paid for periodic medical examination and treatment?
Dear Mr. / Ms, Insurance will consider payment for medical treatment, but not pay for regular medical examination due to exclusion clause. In case of abnormal result, need medical treatment. At the medical facility, the cost of treatment will be paid.
7. When do I get home-based care?
Dear siblings, you may be able to use the home health care service at your doctor's appointment and this is medically necessary, done within 30 days of discharge.
8. Do I have a blue card (BHHV) for medical examination at Phu Tho General Hospital?
- You have a green card that will be guaranteed during inpatient treatment. If you have a medical examination, you will be assisted in the clinical course. After you have checked your results and bills, Bao Viet Insurance will be paid.
- If you have a hospital appointment, BaoViet will cover the cost of the medical examination, while the guarantor will assist you during the procedure.
24/7 support desk: 0210.6.27.8888